| What You Need | How We Deliver |
|---|---|
| Maximum uptime Consistent system availability | 99.2% average uptime through proactive monitoring and planned maintenance |
| Fast recovery Rapid fault resolution | < 4-hour nationwide SLA — engineers on the road, spares in the van |
| Right-first-time fixes Minimal repeat visits | 91% first-visit fix rate across installations |
| End-to-end support Clear escalation paths | Tiered response: L1 help-desk, L2 back-office debugging, L3 certified electricians on site |
Proactive Maintenance – Fewer faults, more revenue
Reactive Response – Keep customers charging even when things go wrong
National Reach, Local Spread – Fast fixes wherever your chargers are
